View all jobs
IT Technician
Austin, TexasIT Technician
Austin, TX
Join our purpose driven team!
Hospice Austin is the only non-profit hospice and palliative care organization in the Austin area. At Hospice Austin, we are service minded and mission driven, and committed to creating a culture where employees feel valued and supported. We consider it a privilege to provide care and compassion to those in our communities who are most in need.
Rewarding Work You Will Do:
We value and appreciate our employees:
Austin, TX
Join our purpose driven team!
Hospice Austin is the only non-profit hospice and palliative care organization in the Austin area. At Hospice Austin, we are service minded and mission driven, and committed to creating a culture where employees feel valued and supported. We consider it a privilege to provide care and compassion to those in our communities who are most in need.
Rewarding Work You Will Do:
- Offer technical assistance on the delivery, configuration, set up, maintenance and troubleshooting of hardware, software and computer systems.
- Provide help desk support.
- Ensure individual systems meet user requirements and are installed and configured to achieve critical outcomes.
- Develop, revise and deliver hardware and software documentation.
- Prepare new equipment and provide training for staff on the proper use of company issued phones, laptops and related accessories.
- Create or deactivate user accounts in Active Directory. Set up email and network drives.
- Train users on how to use variety of technologies including virtual meetings (Teams/Zoom), VPN connectivity, Remote Desktop Protocol, Internet connections and mobile hotspots.
- Associate’s degree in information and computer technology or related field required.
- Two years hardware and software support experience preferred.
- Ability to communicate well with end-users at all levels.
- Able to work effectively both independently and in a collaborative team environment.
- Strong problem-solving abilities.
- Strong verbal and written communication skills.
- Working knowledge of Microsoft Office 365, Active Directory and networking methodologies.
- Valid Texas driver’s license, proof of auto liability insurance and safe driving record.
We value and appreciate our employees:
- Competitive base salary
- Generous Paid Time Off (PTO) accrual
- Paid Holidays
- Medical, Dental, and Vision Insurance Benefits
- Health savings account – employer contribution
- 401(k) retirement plan with company match
- Employer paid life (equivalent to your annual base pay)
- Employer paid short-term and long-term disability
- Employee Assistance Program
- Gym membership discounts
- Wellness Days
- Employee Referral Program